Kaian Rehla Information Technology Company is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information.
This Privacy Policy applies to our website and our Shifter application for drivers. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Interpretations
Clause 1: Definitions
For the purposes of this Privacy Policy:
- "Applications" refers to all Shifter company applications across Android and Apple iOS platforms.
- "Account" means a unique account created for you to access our services.
- "Company" (referred to as "the Company", "we", "us", or "our") refers to Kaian Rehla Information Technology Company.
- "Cookies" are small files placed on your device containing details of your browsing history.
- "Driver" (also referred to as "Captain") refers to a person who registers to drive on the Shifter platform.
- "Device" means any device used to access the service.
- "IP Address" refers to a unique identifier assigned to devices connected to the internet.
- "Personal Data" means any information relating to an identified or identifiable individual.
- "Service" refers to the Shifter website and applications.
- "Service Provider" means any third party processing data on behalf of the company.
- "Usage Data" refers to data collected automatically through service usage.
- "Website" refers to: https://kaiian.com
- "You" refers to the driver accessing or using the service.
Clause 2: Collection and Use of Personal Data
Types of Data Collected
Driver Personal Data
We may collect the following personal information from drivers:
- Email address
- Full name
- Phone number
- Address details
- Driver's license data and copy
- National ID and copy
- Vehicle registration data and copy
Usage Data
Collected automatically, including:
- IP address
- Browser type
- Pages visited
- Date/time and duration
- Device identifiers
Cookies and Tracking Technologies
We use cookies and similar technologies for tracking and analytics purposes.
Use of Personal Data
We may use personal data for:
- Providing and maintaining services
- Managing driver accounts
- Contract fulfillment
- Communication (email, SMS, app notifications)
- Managing requests
- Business transfers
- Analytics and improvements
Third-Party Services
We may share data with:
- Marketing partners
- Affiliates
- Service providers
We may also disclose data to:
- Government authorities
- Legal entities
- Law enforcement when required
Data Retention
We retain personal data as necessary for:
- Legal compliance
- Dispute resolution
- Policy enforcement
Data Deletion
- Data may be deleted upon request via WhatsApp: 920009771
- Requests are processed within one month
Data Transfer
Data may be processed outside your jurisdiction. By using our service, you consent to such transfers.
Account Deletion Process
- Drivers can delete their accounts and data from within the Shifter app (data deleted within 3 months automatically).
- If app access is unavailable, contact us via WhatsApp: 920009771. We will respond within one month.
- Financial and operational review is required before deletion, especially for drivers who operated in multiple cities.
- Pending balances must be resolved before deletion can proceed.
- Transactions are archived in the financial system and via the Wasl platform (Transport Authority).
- Final confirmation from the account holder is required before deletion.
- Driver will be notified via WhatsApp from our official number 920009771 with the message: "Dear Captain, pursuant to your request to delete your account including personal data, vehicle information, trip data, and financial transactions, we hereby notify you of the account deletion. Any existing balance will be transferred to you within a maximum of 2 weeks."
Note: Some data may remain temporarily in external systems (Absher / Wasl platform).
Driver Suspension Clause
The Company reserves the right, without prior notice, to suspend or terminate a driver's account in case of violations including but not limited to:
- Defamation or harm to the Shifter brand or reputation
- Incitement against the platform
- Spreading misinformation
- Posting harmful or inappropriate content
Drivers may appeal within 5 business days via WhatsApp: 920009771.
Review period: 10–30 business days. Suspension remains effective during review. The decision is final without prejudice to legal rights.
Clause 3: Commercial Transactions
Data may be transferred in case of merger or acquisition. Notice will be provided before any such transfer.
Legal Compliance & Misuse Fees
By registering, you agree to company policies including misuse penalties as per internal regulations.
Driver Earnings
- Minimum payout: SAR 200
- Withdrawal via official number 920009771
- Transfer fees apply
Driver Compensation
- Max compensation per trip: SAR 5
- Max monthly compensation: SAR 200
- Claims must be submitted within 24 hours via the support line: 920007791
Financial Transfers & Fees
- Transfer fee: SAR 5 per transaction
- Wallet top-up refund fees: SAR 50–200 (subject to payment gateway and operational fees)
Driver Incentives
Bonuses may be automatically revoked in case of:
- Trip manipulation (starting/ending trips without passenger)
- Ignored requests
- Customer complaints
Performance & Trip Reports
Drivers may request a report of their total trips during their time on the platform.
- Cost: SAR 30 per report
- Delivery: within 72 hours
VAT Compliance (ZATCA)
- VAT: 15% as per ZATCA regulations effective January 1, 2026
- Wasl platform fee: SAR 0.58 per trip
- Additional Shifter fee: SAR 1 per trip
Transport Authority Requirements (TGA)
- Saudi nationality required
- Valid driver's license
- Absher criminal record approval
- Wasl platform status: VALID
Security
We implement reasonable security measures but cannot guarantee absolute security.
External Links
We are not responsible for third-party websites.
Policy Updates
We may update this policy and notify drivers accordingly.
Safety & Usage Rules
- No smoking
- No intercity trips
- Seatbelt required
- No sharing of personal data
- Traffic violations are the driver's responsibility
Google Login
We collect data per Google API policies when you sign in via Google.
Apple Pay
We process payments securely and do not store payment data. All transactions are subject to Apple's Privacy Policy and Terms of Service.
Identity Verification and Face Data
Where identity verification is enabled, the Shifter app may process face data to verify your identity and prevent misuse.
- The app may use on-device depth data for liveness detection. This depth data is not stored or transmitted.
- The app may ask you to take a selfie, which is sent to our server for verification and deleted after verification is completed.
- Face data is used only for identity verification and liveness detection, not for advertising, marketing, or profiling.
Contact Us
- Website: kaiian.com
- Email: info@kaiian.com
- Phone: 920009771
Data Protection Officer (DPO)
- Email: dpo@kaiian.com